If you have a problem, or are unhappy with your purchase, then we will put the matter right. You can return any item within 14 days and we will gladly replace the item or offer a full refund for it. All we ask is that you notify us of the fault within 7 days and send the items back unused in their original condition with all the original packaging. If we have made a mistake, we'll also refund the delivery charges. For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Who do we use to deliver your order?
Our back office systems are fully integrated with Royal Mail which means that the second your parcel is dispatched you will be sent an email containing your tracking details. This allows both you and us to track your parcel's every move from our door to yours!
All our delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
Points to note
- Our standard delivery time on items which are in stock is 3-5 working days.
- All returns must be sent back to us at our contact address at your own cost and risk.
- All delivery timescales are subject to stock availability.
- The contents of your order and your delivery postcode will determine which delivery services you will be offered.