Delivery & Returns

We want you to be 100% happy with your purchase. Whether you have ordered online or in store, it is very important to us that you feel comfortable in the garments you have purchased.

If for any reason you are unhappy with the fit, style or size of your product then we recommend you contact us for further specialist advice.

If after receiving advice you wish to exchange or return your goods, please refer to our related policies.

Here at anon we pride ourselves in the quality and fit of all of our products. We always want you to be happy with your purchase, so if you have any doubts, please contact our team on 01422 379681 or email us at anon.lingerie@outlook.com for further support and information.

Exchange and returns policy

Please ensure that your items are returned within 14 days of purchase with all the labels intact, unworn and in their original condition.

If you wish to try on briefs and swimwear, we do ask that you please try them on over your own underwear in the interests of health and hygiene. We will not accept returns on items which have been damaged or marked in anyway. Or on products with missing or damaged labels. This policy does not affect your statutory rights relating to misdescribed or faulty goods.

When returning your goods, please mark the package as clearly as possible “returned goods”, not forgetting to pay your return postage and enclose your order reference number inside the box.

The address your parcel needs to be returned to is: anon lingerie,  5A Victoria Road, Elland, West Yorkshire, HX5 0AB. Please ensure that all parcels are sealed properly and retain your proof of postage.

If you would like to exchange the items you have purchased, there will be no extra postage charge to have your new item delivered to you. We will hold the new stock for you, until we receive and process your returned items. We will then confirm your delivery address and ship your new garments out to you.

If you would like to return or exchange your items in store then you are more than welcome to do so. Please call into the boutique with your items and receipt or order reference number within 14 days of purchase.

To discuss the exchange of an item please phone us on 01422 379681 or email us at anon.lingerie@outlook.com and we will do our best to advise on the best course of action. We are more than happy to help you!